Shipping & Returns

We want your order to arrive safely and on time — and if something isn't right, we'll make it right.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. You'll see the exact rate before you complete your purchase.

Order processing

Orders are processed and handed to our shipping partners within a few business days. You'll receive a confirmation email with tracking information once your order has shipped.

Tracking

Every order ships with tracking. Once dispatched, you'll receive an email with a tracking link so you can follow your package. If you can't find your tracking email, contact us at support@qelvoryndigital.com with your order number.

Delivery

Delivery times depend on your location and the shipping method selected at checkout. We ship to most countries worldwide.

Returns

If a piece doesn't feel right in your space, you can return it within 30 days of delivery. Items should be unused and in their original packaging. To start a return, email support@qelvoryndigital.com with your order number — we'll send instructions within one business day.

Damaged or faulty items

If your order arrives damaged or develops a fault, send us a photo and your order number and we'll replace it or refund you in full — whichever you prefer. No need to return the damaged item unless we ask.

Refunds

Refunds are issued to your original payment method once your return is received, typically within 5–10 business days.

Questions?

Reach us at support@qelvoryndigital.com. We reply within one business day.